Create Customers For Life(02:37)

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Be proactive by creating a customer service checklist of the buyer's needs.

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Using Homeowner Decision Lists

Using Homeowner Decision Lists

(video 02:13)

To stay on schedule, the buyer should follow a decision list, or timeline.

Customer Satisfaction Customer Satisfaction (video 02:25)

Communicating weekly with the homebuyer helps ensure customer satisfaction.

Customer Expectations Customer Expectations (video 03:50)

Construction meetings help customers to envision the home you're building.

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